As infertility has become a major reproductive health problem, couples often seek a solution through assisted reproductive technologies (ARTs). The medical investigation and treatment of infertility is physically, emotionally and financially demanding. The need for patient centered care was identified in numerous studies while the provision and use of professional psychosocial services came to a second place. The aim of this review was to identify the infertile women’s expectations, perceived importance of professional psychosocial services and intentions to use these services if they were available to them. It has been shown by a number of studies that the most important outcomes of interventions, from the participants’ point of view, were the opportunity to increase medical knowledge. In order to cope with the consequences of the infertility experience women asked for sufficient emotional support from the medical and nursing staff of the fertility clinic as well as information provision about their test results, possible treatment alternatives etc. Fertility clinics must encompass good practice apart from the medical care. Through a more holistic approach to patient care, health outcomes can be improved and patients’ emotional needs can be met without formal psychosocial services. Fertility clinic staff can follow proper education in the psychosocial field, in order to offer a supportive attitude to their patients.