Abstract:Recently, it’s observed that demand on alternative tourism types are growing.
Wine tourism, one of the alternative tourism types, spesifically gained
importance in the 1990’s. Wines that made in different countries from different
types of grapes are among the reasons to visit that place for the wine tourists.
Besides, tourists visiting vineyards, wineries and wine festivals at the well-known
wine reigons with organized tours or alone. Scarcely, determining the
perceptions of wine tourists about service quality is important for wineries. In this
study, wine tourists’ perceptions about service quality for wine tasting is
determined with the SERVQUAL scale. Research carried at Capadoccia region
ended with 296 valid questionnaire forms. By analyzing the data t-test, chisquare,
Mann-Whitney U and Kruskal Wallis are utilized. After analyzing the
data there is no significant difference revealed between the tourists perceptions
about service quality and wine tasting experience. Besides, it’s determined that
some relations and differences between the tourists demographic variables and
service quality perceptions. Within this research results, an important
contribution is made not also to the related literature but also to the wine tourism
sector.