Abstract: It is widely accepted that small enterprises constitute a catalyst for
creating jobs and generally growing the economy. One industry that is
characterized by the proliferation of small enterprises is the tourism industry. A
critical factor for this industry reaching its full potential is, however, access to
markets. The Internet is seen by many, as having the potential to facilitate small
tourism businesses to access their markets, understand them better, expand
their market, reach and serve their customers more effectively, regardless of
their location. The focus of this study is to identify those entrepreneur-manager factors
that are present in a small tourism enterprise which influence the success with
which the Internet can be used to market the business.
These factors are related to the entrepreneur-manager characteristics
and not to the technology factors. The identification of those factors and the
estimation of their impact on Internet marketing activities will allow small tourism
businesses to access markets more readily.
The methodology of this study was based on a quantitative research that was
conducted via the Internet. The measuring instrument was a questionnaire that
was linked to a 7-point Likert scale. The sample was selected from a database
of Greek tourism businesses.
The results of this study indicate that the level of involvement of
entrepreneur-managers, their ability to select the suitable internet agency, their
ability to brief satisfactory the latter one, their writing skills for communicating
effectively their services, their understanding of the web 2.0 technologies as well
as their marketing orientation are important to the successful use of the Internet
for the marketing of small tourism businesses in Greece.