Workplace violence is a phenomenon that
affects every country and every work setting. The
conditions of the environment where care is being
provided make health care professionals especially
vulnerable to assaults. The factors that account for
the increased incidence of violence in health care
settings include increased stress levels in patients
and relatives, long waiting hours, availability of
money and drugs on a 24hour basis, unrestricted
visitor access, overcrowding. Workplace violence
can have a negative impact for both the employee
and the hospital. The negative consequences of
violence include loss of professional self esteem, loss of job satisfaction, trauma, disability, increased
litigation costs, staff absenteeism. Violence
prevention focuses on 3 aspects: hospital
organization, control of the physical environment,
and staff education and development. Some of the
measures that can contribute to the prevention of
violence include: avoiding overcrowding, enforcing
visiting hours, adequate staffing of the Accident and
Emergency unit, staff training in handling violent
persons.