Assessment of patient satisfaction in public hospitals in Cyprus

dc.contributor.author	Μερκούρης, Αναστάσιος	el
dc.contributor.author	Ανδρεάτου, Αγγελική	el
dc.contributor.author	Αθήνη, Ευδοκία	el
dc.contributor.author	Χατζημπαλάση, Μαρία	el
dc.contributor.author	Ροβίθης, Μιχάλης	el
dc.contributor.author	και άλλοι	el
dc.date.accessioned	2014-07-18T00:32:26Z
dc.date.available	2014-07-18T00:32:26Z
dc.date.issued	2014-07-18
dc.identifier.uri	http://hdl.handle.net/11400/1378
dc.rights	Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ηνωμένες Πολιτείες	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/us/	*
dc.source	www.hsj.gr	en
dc.subject	Patient satisfaction
dc.subject	Hospital care
dc.subject	Primary nursing
dc.subject	Ικανοποίηση ασθενούς
dc.subject	Νοσοκομείο
dc.subject	Νοσηλευτική φροντίδα
dc.subject	Αξιολόγηση
dc.subject	Assessment
dc.title	Assessment of patient satisfaction in public hospitals in Cyprus	en
heal.type	journalArticle
heal.secondaryTitle	a descriptive study	en
heal.generalDescription	Research article	en
heal.classification	Medicine--Nursing
heal.classification	Νοσηλευτική
heal.classificationURI	N/A-Medicine--Nursing
heal.classificationURI	N/A-Νοσηλευτική
heal.keywordURI	http://id.loc.gov/authorities/subjects/sh85098708
heal.keywordURI	http://id.loc.gov/authorities/subjects/sh00006196
heal.keywordURI	http://id.loc.gov/authorities/subjects/sh88007928
heal.language	en
heal.access	free
heal.recordProvider	Τεχνολογικό Εκπαιδευτικό Ίδρυμα Αθήνας.Σχολή Επαγγελμάτων Υγείας και Πρόνοιας. Τμήμα Νοσηλευτικής	el
heal.publicationDate	2013-03
heal.bibliographicCitation	Merkouris, A., Andreadou, A., Athini, E., Hatzimbalasi, M., Rovithis, M., Papastavrou, E.. (2013). Assessment of patient satisfaction in public hospitals in Cyprus: a descriptive study. "Health Science Journal". 7 (1), 28-40.	en
heal.abstract	Introduction: Patient satisfaction has become an established outcome indicator of the quality and the efficiency of the health care systems. Patient satisfaction with nursing is considered the most important factor in the moulding of the overall patient satisfaction with hospital services. Aim of the study: To assess medical and surgical patient satisfaction with nursing care in the public hospitals of Cyprus and explore its possible correlation with background factors. Methods: An exploratory, descriptive design, with face-to-face semi-structured interview was employed. Data were collected by using MPSS questionnaire and the sample consisted of a random sample of 324 patients from 5 public hospitals in Cyprus with at least 3 days of hospitalisation. Results: The sample consisted of 159 medical (49.1%) and 165 surgical patients (50.9%), the majority of the sample were male (200 - 61.7%) and the mean age was 57.6 years (SD=17.8 years). Overall, patients showed enthusiasm with the medical care provided (Mean=3.97, SD=0.65, R=1-5). Particularly, patients were more satisfied with the technical aspect of care (Mean=4.20, SD=0.62) and less satisfied with the provision of information (Mean=3.71, SD=0.92) and hospitalisation (Mean=3.84, SD=0.70) and most particularly with food and resting time. There was no statistically significant difference in relation to the department (medical or surgical), sex, age, educational level and residency. Conclusions: Nurses need to show greater amount of interest to the information-giving process and the autonomy of the patients. Additionally, an effort should be made to improve hospitalisation services. Evaluating patients’ satisfaction should be constant so as to reformulate the baseline and to be able to assess interventions and changes in nursing care provision.	en
heal.publisher	Μαρβάκη, Χριστίνα	el
heal.journalName	Health Science Journal	en
heal.journalType	peer-reviewed
heal.fullTextAvailability	true
heal.dateCreated	2013-01