Balanced scorecard

dc.contributor.author	Κουμπούρος, Ιωάννης	el
dc.date.accessioned	2015-06-07T16:53:26Z
dc.date.available	2015-06-07T16:53:26Z
dc.date.issued	2015-06-07
dc.identifier.uri	http://hdl.handle.net/11400/15495
dc.rights	Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ηνωμένες Πολιτείες	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/us/	*
dc.source	http://www.emeraldinsight.com	en
dc.subject	Υγειονομική περίθαλψη
dc.subject	Ελλάδα
dc.subject	Information technology
dc.subject	Τεχνολογία της πληροφορίας
dc.subject	Health care
dc.title	Balanced scorecard	en
heal.type	journalArticle
heal.secondaryTitle	application in the General Panarcadian Hospital of Tripolis, Greece	en
heal.classification	Technology
heal.classification	Computer programming ( URL: http://skos.um.es/unescothes/C00749)
heal.classification	Τεχνολογία
heal.classification	Προγραμματισμός
heal.classificationURI	http://id.loc.gov/authorities/subjects/sh85133147
heal.classificationURI	N/A-Computer programming ( URL: http://skos.um.es/unescothes/C00749)
heal.classificationURI	N/A-Τεχνολογία
heal.classificationURI	N/A-Προγραμματισμός
heal.identifier.secondary	DOI: 10.1108/09526861311319546
heal.language	en
heal.access	campus
heal.publicationDate	2013
heal.bibliographicCitation	Koumpouros, Y. (2013) Balanced scorecard: Application in the General Panarcadian Hospital of Tripolis, Greece. "International Journal of Health Care Quality Assurance", 26 (4), p.286-307	en
heal.abstract	The purpose of this paper is to discuss the application of the balanced scorecard (BSC) in the Greek public health sector. Design/methodology/approach: The basic balanced scorecard theory has been adopted in the characteristics and individualities of the Greek public health system. The theoretical model developed was applied in the General Panarcadian Hospital of Tripolis (GPHT) in Greece. GPHT is a representative paradigm of a big regional Greek public hospital. It has about 300 beds and many clinics and specialties (internal medicine, cardiology, general surgery, intensive care unit, artificial kidney unit, etc.). Strategic management was performed for almost three years. The BSC model was formulated in an appropriate software program. The problems (both technical and managerial) faced during a three-year period along with the results of this management approach are presented in the current paper. The paper highlights some important gaps in the Greek public health system, while proposing actions to be taken. Findings: The BSC theory can be very successful under certain conditions. Originality/value: Special attention is given to the peculiarities of the Greek public health situation. The paper presents for the first time a real life example of applying BSC in the Greek public health sector.	en
heal.journalName	International Journal of Health Care Quality Assurance	en
heal.journalType	peer-reviewed
heal.fullTextAvailability	true