Suppliers logistics service quality performance and its effect on retailers’ behavioral intentions

dc.contributor.author	Γιοβάνης, Απόστολος	el
dc.contributor.author	Τομάρας, Πέτρος	el
dc.contributor.author	Ζωντήρος, Δημήτρης	el
dc.date.accessioned	2015-06-16T22:40:03Z
dc.date.available	2015-06-16T22:40:03Z
dc.date.issued	2015-06-17
dc.identifier.uri	http://hdl.handle.net/11400/16276
dc.rights	Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ηνωμένες Πολιτείες	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/us/	*
dc.source	http://www.sciencedirect.com	en
dc.subject	Logistics management
dc.subject	Διαχείριση της εφοδιαστικής
dc.subject	Αγορά
dc.title	Suppliers logistics service quality performance and its effect on retailers’ behavioral intentions	en
heal.type	journalArticle
heal.classification	Economics
heal.classification	Marketing
heal.classification	Οικονομικά
heal.classification	Μάρκετινγκ
heal.classificationURI	http://id.loc.gov/authorities/subjects/sh85040850
heal.classificationURI	http://skos.um.es/unesco6/611413
heal.classificationURI	N/A-Οικονομικά
heal.classificationURI	N/A-Μάρκετινγκ
heal.identifier.secondary	doi:10.1016/j.sbspro.2013.02.056
heal.language	en
heal.access	campus
heal.publicationDate	2013-02
heal.bibliographicCitation	Giovanis, A., Tomaras, P. and Zondiros, D. (2013) Suppliers logistics service quality performance and its effect on retailers’ behavioral intentions. "Procedia - Social and Behavioral Sciences", 73, p.302-309	en
heal.abstract	Physical distribution service quality is considered as a source of competitive advantage for manufacturers, since it can be viewed as a differentiation factor in the way they are perceived by retailers. Nevertheless, there is neither consensus about its dimensions, nor on how they are related to retailers’ behavioral intentions. The aim of this paper is to propose and empirically test a conceptual framework of Logistics Service Quality (LSQ) that combines both process and outcome quality dimensions and to investigate how these dimensions are related to retailers’ behavioral intentions comprised of their engagements in word-of-mouth communication and intentions to retain their suppliers. Contrary to previous studies, formative instead of reflective indicators are used to conceptualize logistics service quality dimensions. Partial least squares path modeling was used to analyze the responses of 202 retailers in the construction materials industry, which were collected via personal interviews using a properly designed questionnaire. The results showed empirical support for 1) the two-dimensional approach to conceptualize LSQ and the formative approach for their measurement and 2) the hypothesized effects of proposed LSQ dimensions on retailer's behavioral responses. Implications for practice and directions for future research are then discussed.	en
heal.publisher	Elsevier	en
heal.journalName	Procedia - Social and Behavioral Sciences	en
heal.journalType	peer-reviewed
heal.fullTextAvailability	true