Multi-criteria analysis in student’s satisfaction measurement in higher education

dc.contributor.author	Δήμας, Γεώργιος Α.	el
dc.contributor.author	Γούλα, Ασπασία Β.	el
dc.contributor.author	Πιερράκος, Γεώργιος	el
dc.date.accessioned	2015-01-31T00:21:19Z
dc.date.available	2015-01-31T00:21:19Z
dc.date.issued	2015-01-31
dc.identifier.uri	http://hdl.handle.net/11400/5206
dc.rights	Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ηνωμένες Πολιτείες	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/us/	*
dc.subject	Health care
dc.subject	Quantitative research
dc.subject	Qualitative research
dc.subject	Εκπαιδευτικό Ίδρυμα Αθήνας
dc.subject	Τομέας υγείας
dc.subject	Educational Institute of Athens
dc.subject	Ποσοτική έρευνα
dc.subject	Ποιοτική έρευνα
dc.title	Multi-criteria analysis in student’s satisfaction measurement in higher education	en
heal.type	conferenceItem
heal.secondaryTitle	the case of health care management department in the technological educational institute of Athens	en
heal.generalDescription	ISSN Σειράς Πρακτικών: 1791 – 8499	el
heal.generalDescription	Proceedings Series: 1791 - 8499	en
heal.classification	Education
heal.classification	Public health
heal.classification	Εκπαίδευση
heal.classification	Δημόσια υγεία
heal.classificationURI	http://id.loc.gov/authorities/subjects/sh85040989
heal.classificationURI	http://lod.nal.usda.gov/28292
heal.classificationURI	N/A-Εκπαίδευση
heal.classificationURI	N/A-Δημόσια υγεία
heal.keywordURI	http://zbw.eu/stw/descriptor/18891-5
heal.keywordURI	http://id.loc.gov/authorities/subjects/sh2007000909
heal.keywordURI	http://id.loc.gov/authorities/subjects/sh99004969
heal.contributorName	Φράγκος, Χρήστος Κ. (1949-) (επιμ.)	el
heal.language	en
heal.access	campus
heal.recordProvider	Τεχνολογικό Εκπαιδευτικό Ίδρυμα Αθήνας. Σχολή Διοίκησης και Οικονομίας. Τμήμα Διοίκησης Επιχειρήσεων. Κατεύθυνση Διοίκησης Επιχειρήσεων.	el
heal.publicationDate	2009-05
heal.bibliographicCitation	Dimas, G.A., Goula, A. and Pierrakos, G. (2009) Multi-criteria analysis in student’s satisfaction measurement in higher education: the case of health care management department in the technological educational institute of Athens. In 2nd International Conference: quantitative and Qualitative Methodologies in the Economic and Administrative Sciences. Athens, 25th to 27th May 2009. Athens: TEI of Athens. pp. 83-88	en
heal.abstract	The measurement of the student’s satisfaction from the offered educational task and services in Higher Education, becomes in the current period a necessary tool for the assessment course that all Technological Institutes and Universities should undertake. The measurement and analysis of the student’s satisfaction constitutes a significant factor for the improvement of the educational task and the corresponding processes and services given that it provides the departments with remarkable information and results that support their middle term planning and programming for better quality of the educational services. The measurement of the student’s satisfaction is obtained with the application of Multi-criteria Satisfaction Analysis. Significant results of the applied methodology are the determination of strong and weak points of the educational services that formulate notable proposals for the improvement of the satisfaction level and the quality of the offered services.	en
heal.publisher	Τεχνολογικό Εκπαιδευτικό Ίδρυμα Αθήνας	el
heal.publisher	TEI of Athens	en
heal.fullTextAvailability	true
heal.conferenceName	2nd International Conference: Quantitative and Qualitative Methodologies in the Economic and Administrative Sciences	en
heal.conferenceItemType	full paper