A cultural perspective of the General
Managers’ work

dc.contributor.author	Γιουσμπάσογλου, Χαράλαμπος	el
dc.date.accessioned	2015-02-02T13:05:51Z
dc.date.issued	2015-02-02
dc.identifier.uri	http://hdl.handle.net/11400/5485
dc.rights	Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ηνωμένες Πολιτείες	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/us/	*
dc.source	http://www.dratte.gr/DRATTE/V8.html	el
dc.subject	Hospitality industry
dc.subject	Roles
dc.subject	Competencies
dc.subject	Culture
dc.subject	Greece
dc.subject	Βιομηχανία φιλοξενίας
dc.subject	Ρόλοι
dc.subject	Αρμοδιότητες
dc.subject	Κουλτούρα
dc.subject	Ελλάδα
dc.title	A cultural perspective of the General Managers’ work	en
heal.type	journalArticle
heal.secondaryTitle	the Greek 4 & 5* hotels’ case	en
heal.classification	Geography
heal.classification	Tourism
heal.classification	Γεωγραφία
heal.classification	Τουρισμός
heal.classificationURI	http://id.loc.gov/authorities/subjects/sh85053986
heal.classificationURI	http://id.loc.gov/authorities/subjects/sh85136255
heal.classificationURI	N/A-Γεωγραφία
heal.classificationURI	N/A-Τουρισμός
heal.keywordURI	http://id.loc.gov/authorities/subjects/sh88004814
heal.dateAvailable	10000-01-01
heal.language	en
heal.access	forever
heal.recordProvider	Τεχνολογικό Εκπαιδευτικό Ίδρυμα Αθήνας. Σχολή Διοίκησης και Οικονομίας. Τμήμα Διοίκησης Επιχειρήσεων. Κατεύθυνση Διοίκησης Τουριστικών Επιχειρήσεων & Επιχειρήσεων Φιλοξενίας	el
heal.publicationDate	2009-03
heal.bibliographicCitation	Giousmpasoglou, C. (2009). A Cultural Perspective of the General Managers’ work: the Greek 4 & 5* hotels’ case. Tourism Issues .8. p.38-59.	en
heal.abstract	Abstract:This paper explores the General Managers’ (GMs) Roles and Competencies in Greek 4 & 5* hotels from a contextual perspective, focused in culture. The existing literature indicates that the Greek context influences managerial work to a certain degree. The country’s participation in 2 international surveys during the 1990s (CRANET, GLOBE project) have indicated characteristics that differentiate Greek management, comparing to the so called ‘western’ management. In order to identify the influence of culture in the work of the GMs in 4 and 5* a hotel, a research was conducted in 16 luxury (4 & 5*) city and resort hotels in four popular destinations: Athens, Thessaloniki, Crete and Rhodes. In total 32 GMs and their assistants participated in this country case study. The results have indicated that Greek managers fully understand and appreciate the generic managerial competencies framework and roles required in any other European country. On the other hand they try to cope with the contextual challenges appearing mainly due to the Greek culture by adapting these roles and competencies to their working environment. In addition, international and national hotel chains are following standard operating procedures and formal policies which in most of the cases are adjusted or fitted in the Greek context. Smaller independent hotels	en
heal.publisher	ΔΡ.Α.Τ.Τ.Ε.- Ινστιτούτο Τουριστικών Μελετών και Ερευνών	el
heal.journalName	Τουριστικά θέματα	el
heal.journalName	Tourism Issues	en
heal.journalType	non peer-reviewed
heal.fullTextAvailability	true