The management of delinquent behavior in greek hotels

dc.contributor.author	Μοίρα-Μυλωνοπούλου, Πολυξένη	el
dc.contributor.author	Μυλωνόπουλος, Δημήτρης	el
dc.contributor.author	Βασιλοπούλου, Παναγιώτα	el
dc.contributor.author	Κοντουδάκη, Αικατερίνη	el
dc.date.accessioned	2015-02-11T21:10:11Z
dc.date.available	2015-02-11T21:10:11Z
dc.date.issued	2015-02-11
dc.identifier.uri	http://hdl.handle.net/11400/6065
dc.rights	Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ηνωμένες Πολιτείες	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/us/	*
dc.source	http://e-jst.teiath.gr/	en
dc.subject	Hotel
dc.subject	Hotel delinquency
dc.subject	Hotel safety and security
dc.subject	Ξενοδοχείο
dc.subject	Εγκληματικότητα ξενοδοχείου
dc.subject	Ξενοδοχειακή ασφάλεια
dc.title	The management of delinquent behavior in greek hotels	en
heal.type	journalArticle
heal.classification	Geography
heal.classification	Tourism
heal.classification	Γεωγραφία
heal.classification	Τουρισμός
heal.classificationURI	http://id.loc.gov/authorities/subjects/sh85053986
heal.classificationURI	http://zbw.eu/stw/thsys/70923
heal.classificationURI	N/A-Γεωγραφία
heal.classificationURI	N/A-Τουρισμός
heal.language	en
heal.access	free
heal.publicationDate	2013
heal.bibliographicCitation	Moira-Mylonopoulou, P., Mylonopoulos, D., Vasilopoulou, P. and Kontoudaki, A. (2013). The management of delinquent behavior in greek hotels. "e-Journal of Science & Technology". [Online] 8(3): 21-32. Available from: http://e-jst.teiath.gr/	en
heal.abstract	The delinquency in hotels is well known both to the professionals of the sector as well as to the clients. The specificity of hotel accommodation as an area of “hospitality” and discretion, providing distinctive tranquility and security prevents disclosure of delinquency cases that occur in them. Despite the discretion which the handling of these cases entails, their existence is undeniable. This survey, conducted for the first time in Greece, aims at exploring the extent and forms of delinquency in the Greek hotel industry, by recording and classifying phenomena of delinquent behavior and how hotel managers are dealing with them. The survey was conducted on the basis of a structured questionnaire that was distributed to directors and managers of hotel businesses. Due to the expected reserves to make public these incidents, the sample was a “convenience sample” and was combined with personal interviews with hotel directors. The questions posed were related to the manifestation of delinquency cases, their type, the way of confronting them, the personnel responsible for their management, the existence or not of relative staff training, the employment of security officers, the involvement or not of the police, the communicative handling of the cases, etc. The survey shows that hotel delinquency includes a wide range of actors both within and outside the hotel circuit. It also reveals the lack of security departments charged with preventing and managing these cases. In addition, the study demonstrates the necessity of carrying more targeted research by region and category of hotel accommodation in order to draw more valid conclusions on preventing and reducing offending behavior in hotels.	en
heal.publisher	Νερατζής, Ηλίας	el
heal.publisher	Σιανούδης, Ιωάννης	el
heal.journalName	e-Journal of Science & Technology	en
heal.journalName	e-Περιοδικό Επιστήμης & Τεχνολογίας	el
heal.journalType	peer-reviewed
heal.fullTextAvailability	true