The human factor as a mediator to the total quality in the tourism
companies

dc.contributor.author	Ακρίβος, Χρήστος Κ.	el
dc.contributor.author	Ρεκλείτης, Παναγιώτης Δ.	el
dc.contributor.author	Akrivos, Christos	en
dc.contributor.author	Reklitis, Panagiotis	en
dc.date.accessioned	2015-04-29T08:42:54Z
dc.date.available	2015-04-29T08:42:54Z
dc.date.issued	2015-04-29
dc.identifier.uri	http://hdl.handle.net/11400/9232
dc.rights	Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ηνωμένες Πολιτείες	*
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/3.0/us/	*
dc.source	http://history.icininfo.net/2011/	el
dc.source	http://history.icininfo.net/2011/FileStore/procs_INFO_2011.pdf	el
dc.subject	Human Resource Management
dc.subject	Tourism industry
dc.subject	Total quality
dc.subject	Συνολική ποιότητα
dc.subject	Διαχείριση των ανθρώπινων πόρων
dc.subject	Employees motivation
dc.subject	Εργασιακό κίνητρο
dc.subject	Ξενοδοχεία
dc.subject	Hotels
dc.subject	Τουριστική βιομηχανία
dc.title	The human factor as a mediator to the total quality in the tourism companies	en
heal.type	conferenceItem
heal.secondaryTitle	the Impact of employees’ motivation to wuality improvements	en
heal.classification	Entrepreneurship
heal.classification	Tourism
heal.classification	Επιχειρηματικότητα
heal.classification	Τουρισμός
heal.classificationURI	http://lod.nal.usda.gov/20578
heal.classificationURI	http://zbw.eu/stw/descriptor/13644-5
heal.classificationURI	N/A-Επιχειρηματικότητα
heal.classificationURI	N/A-Τουρισμός
heal.keywordURI	http://zbw.eu/stw/descriptor/12567-2
heal.keywordURI	http://zbw.eu/stw/descriptor/12927-5
heal.contributorName	Γιαννακόπουλος, Γεώργιος Α. (συντ.)	el
heal.contributorName	Σακκάς, Δαμιανός Π. (συντ.)	el
heal.language	en
heal.access	free
heal.recordProvider	Τεχνολογικό Εκπαιδευτικό Ίδρυμα Αθήνας. Σχολή Διοίκησης και Οικονομίας. Τμήμα Βιβλιοθηκονομίας και Συστημάτων Πληροφόρησης	el
heal.publicationDate	2011-09
heal.bibliographicCitation	Trivellas, P., Gerogiannis, V. and Svarna, S. (2011). The human factor as a mediator to the total quality in the tourism companies: the Impact of employees’ motivation to wuality improvements. International Conference on Integrated Information (IC-ININFO 2011), Kos Island, Greece, 29 September - 3 Octomber 2011. pp. 360-362. Available from: http://history.icininfo.net/2011/FileStore/procs_INFO_2011.pdf	en
heal.abstract	The paper examines the motivation methods used by the hospitality enterprises and how employees perceive quality in their every day operation experience. The aim of the study is to explore the implications of employees’ motivation and job satisfaction to the service quality and quality improvements. The contribution is to reveal the specific tools of motivation that work effectively in the hospitality industry.	en
heal.fullTextAvailability	true
heal.conferenceName	International Conference on Integrated Information (IC-ININFO 2011)	en
heal.conferenceItemType	full paper