ABSTRACT Therapeutic touch (TT) is an intervention that has been implemented by nurses in a variety of clinical applications. Its proponents claim it can facilitate comfort and healing. This study describes the lived experiences of four registered TT practitioners administering TT. The design was informed by phenomenology and data collection was conducted via exploratory in-depth interviews in the UK. Participants’ retrospective accounts were subject to Burnard’s grounded methodology of thematic and content analysis. Two main themes relevant to the process of TT were identified: “Creating a Therapeutic Environment” and “Maintaining a Therapeutic Environment”. The findings suggest that TT practitioners undergo various stages, such as establishing a relationship with the patient, being centred, assessing the patient’s energy field for imbalances and treating it. A therapeutic environment is maintained during TT, until the interaction is brought to an end. TT was perceived to be more effective when the TT practitioner remained centred through the interaction. Each TT interaction is unique. A reflexive approach was adopted as part of the measures taken to enhance the rigor of the study. However, no data saturation was accomplished. Further research on TT using qualitative methodology may deepen our understanding of the inner experiences of both patients and nurses that facilitate the healing process.